GMG has been built upon the principles of ensuring the client is treated fairly and always comes first. We strive to fulfil every client’s “can you just…?” request, going beyond our remit to service every additional requirement and seek answers where required. Through our personable and flexible team, we have built good rapport with our Clients, driven by our strong staff retention: we have retained 100% of our team over the last five years.
To ensure our Clients have access to clear, courteous and helpful personnel, our Account Management teams will all have been ‘home grown’: trained and developed internally to the GMG standards. This starts at recruitment, through a values-based selection process; we primarily seek individuals who reflect our own culture and values, employing only those who reflect the personal qualities necessary to provide our high levels of customer service. Our selection process, therefore, focuses upon identifying individuals who are reliable, customer-focused, courteous, and who share our ethos of continuous improvement. Skills can be taught, but we have found that these personal attributes are the foundation of excellent customer service.
We are also part of the COBRA Network, a group of 110 members nationally who control £211m of commercial premium. Established in 2003, this provides full access to a wealth of expertise through their extensive panel of all leading public sector approved security-rated insurers and underwriters.
Our Senior Team
Gary M. Grace